FAQs

  1. Q. What shall I do, if I want customized costume of my own choice?

    A. You can send us tweaked plans. To place this specific demand at info@fauxncotton.com

    Q. What payment method would be preferable?

    A. You can pick the payment through PayPal or Credit card. We utilize SSL secured Check out to help you make the payment with no doubts.

    Q. Can I return the order if I don’t get that as I said or if I have some fitting issues?

    A. We are very much flexible in our policies as we want long duration and strong relationship with our customers. We have a 30 day return policy. Any exchange with another item or costumes, or a full money back guarantee is assured within this time period. But in case of your own customized design, this policy doesn’t apply.

    Q. How can I order my size?

    A. We have a size chart description on our website in which you can without much of a stretch select the best size that fits you. In the event that you have any uncertainty after even by taking a gander at the size diagram don't hesitate to get in touch with us through our email info@fauxncotton.com. Select the item through the checkout frame and by selecting "Custom-Size" in the size choice, mail us your query and we will get you your ideal size.

    Q. How long does it take for shipping?

    The delivery time is ordinarily 8-12 working days. Be that as it may, at times it can take around 15 days for your request to be delivered relying upon the delivery administrations like DHL, TNT, and so on. At the point when the transportation has arrived, it takes no less than 3 days for the item to be at your doorstep.

    Q. If my size is not available in the chart, I would be able to place the order in my customized size?

    A. Surely there is an alternative "Custom-Size" which permits you to request us to manufacture a costume of whatever size you like. It is possible that you can remark your correct size when you are looking at or you can email us at info@fauxncotton.com the size that you require. Sizes incorporate Chest Size, Waist Size, Height, and Weight.

    Q. What is the shipping time for processing the customized built orders?

    A. With respect to your altered requested item, it might take no less than 15 to 20 days to be transported as we get your cited estimations which are a bit tedious.

    Q. Is free shipping option applicable for US, UK and Canada?

    A. Surely, free shipping is available for US, UK and Canada and also 50% shipping discount for Europe and Australia.

    Q. If I don’t receive my order on time, what procedure shall be followed?

    A. You are liable to see your request status. Visit the track arrange page to know the subtle elements. The following page connection can direct you properly when your request will be precisely dispatched. Still if you are not happy with the request following subtle elements, you can get in touch with us any time through our mail info@fauxncotton.com

    Q. What should I do, if I receive a wrong order?

    A. We don’t have issues to resolve the matter where our client receives a defective product.

    The moment you observe the fault in your product, contact our Customer Care instantly by attaching:

    The order number

    Product name and number

    Stating the fault

    We are responsible to contact you as earliest and replace your order with a new one.

    Q. If my payment went wrong? What to do next?

    A. You might have faced below issues:

    Wrong billing addresses and phone number:

    Ensure that you give the right billing address updated in your account record for hassle free payment method.

    Credit card limit reached:

    Be aware your credit card limit. Always enter a valid credit card with maximum limit

    Credit / Debit Card Number:

    Ensure to provide a correct card number. Always double check your card number and process your request.

    Credit / Debit Card Expiration date:

    Keep checking the lapse date on your credit card or debit card. If your card expired, update your credit card or debit card information.

    PayPal account out of funds:

    Ensure funds are accessible in your PayPal account if PayPal is accessible as your payment method.